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FAQS

Q. What is the purpose of the Advise Vanderbilt community?
A. The purpose of the Advise Vanderbilt community is to help us provide better care to the communities we serve. Your input will be used to develop new services, consider new locations and help to improve the patient experience.

Q. Why was I invited to take a survey?
A. You were invited because you agreed to be a member of the Advise Vanderbilt community.

Q. How will you use the survey results?
A. We will use the results to recommend ways to improve our care. Then we will share with you what actions we have taken.

Q. Will anyone ever see my individual results?
A. No. To ensure your privacy, your answers are confidential and grouped with other surveys.

Q. My password is not working when I return to the portal page.
A. If you have been re-directed to the Advise Vanderbilt portal page after completing the questionnaire, you do not need to log in to submit your answers. They have already been submitted.

We send you back to the Advise Vanderbilt portal page in case you want to update or change any of your account information.

If you have not yet received an email and clicked the link to confirm your registration, you will not be able to log into the Advise Vanderbilt site. Check your email and follow the steps to join Advise Vanderbilt.
When logging in, do not enter any extra spaces before or after your e-mail address or password. The system reads blank spaces as extra characters.

Q. I can’t remember my password.
A. If you can’t remember your password, click on the “Forgot password” button on the Advise Vanderbilt login page and enter your email address in the required field. We will email your password to you. If you still have problems, click on the "Submit my issue to the support team” button for help.

Q. I can’t log in. I get an “e-mail does not exist” message when I try to log in.
A. If you did not complete the first study you were invited to and then click the link in your confirmation email, you are not fully registered. If you have completed these steps and still cannot log in, try closing the portal page and returning after a few minutes.

If you can’t find the confirmation email in your Inbox, check your Junk Mail folder

Q. I got the message that I am not needed to complete this study. Why?
A. The Advise Vanderbilt community is set up to evenly represent a number of different categories. You may get this message if the answers you are giving fall into a category that has already been filled.

Q. I didn’t get the confirmation e-mail.
A. Emails sent from an automated system can sometimes go directly into a Junk Mail folder. To avoid this, add our address to your safe list or address book.
If this is not the problem, you may have entered your email address incorrectly, in which case, you will need to fill out the questionnaire again.

Q. I would like to unsubscribe.
A. Click on one of the “To unsubscribe click here” links at the bottom of any of our emails. Then click on the “unsubscribe” button in the confirmation window.

Q. I would like to update my e-mail address.
A. You may change your e-mail address anytime by logging into AdviseVanderbilt.com and clicking "change e-mail" under the "User Profile Information" section.

Q. How do I log back into the Advise Vanderbilt community?
A. If you wish to log back into the Advise Vanderbilt community, save the login page URL in the favorites tab of your browser or in a place where you can get to it easily.

When on the login page, you will need your login details: the email and password that you set most recently (or when signing up as a member).
You can also check the “Remember me” box on the login page so that your login email is saved for the next time you wish to sign in to AdviseVanderbilt.com.

If you are having trouble remembering your password, you may click “Forgot password?,” and we will send you an email telling you how to log in.

Q. I have questions or feedback not related to this survey.
A. If you have feedback or questions not related to a survey, contact Vanderbilt University Medical Center at 615-322-5000.

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FAQ's

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